Customer Support

We pride ourselves on our superior customer service and support. If the links below do not meet your needs, please contact us.

Frequently Asked Questions

The question that you have may have been addressed through previous enquiries. Please consult our FAQs for the most expedient response to the most-popular questions we receive.

Manage Your Account

View and change orders, print an invoice, update account settings, and more from the My Account page, or jump to a specific area in your account using the Self Service Tools links to the right.

Request Custom Instrument

Black & Black wants to meet your needs and expectations for the finest custom surgical instrumentation.

Instrument Care

Proper care and handling is essential for satisfactory performance of surgical instruments. This page shows the steps that should be taken to ensure long and trouble-free service from all your Black and Black instruments.

Instrument Repairs

Black & Black maintain a high quality repair shop to fix high quality surgical instruments. Repairs are performed by skilled craftsmen, experienced in servicing and manufacturing the caliber of products we provide.

Instrument Returns

All returns must have an RMA number. Most items may be returned within 30 days for a full refund if the item is new, unopened, and was sold and fulfilled by Black & Black Surgical directly.

Shipping and Delivery

Full shipping and delivery details

Dealer Inquiries

Submitting the Dealer Profile is the first step toward becoming a Black & Black dealer.

Customer Support Instrument Repairs Instrument Returns Frequently Asked Questions FAQ Instrument care manage your account