Frequently Asked Questions
- How can I get a product repaired?
- Please see our Instrument Repairs page.
- How do I return a purchased product?
- Please see our Returns Policy page.
- What must I do to get a Return Merchandise Authorization (RMA)?
- Please call Customer Service at 770-414-4880 or toll-free at 1-877-252-2517 to request your RMA number. Returned instruments must be inspected before credit can be issued. Expect 2 to 3 weeks to process credits.
- What forms of payment are accepted?
- Black & Black accepts the following forms of payment: business check, international bank wire, and the following credit cards: Mastercard, Visa, and American Express. Note: for online orders, a valid credit card is required to complete any transaction.
- Will my credit card be charged immediately when placing an order online?
- Yes, the card used for payment will be charged as soon as your order is submitted. If there is any difficulty in filling your order immediately, we will contact you regarding your order.
- How can I speak to a real (live) person about my question?
- You can contact a real person to help you with your question by calling any of these numbers during our office hours:
Phone: 770-414-4880
Toll-free: 1-877-252-2517
Office hours: 9:00 AM – 5:00 PM (US East Coast Time), Monday-Friday, excepting official holidays.
